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Frequently asked questions

Q. How much is the Aquaduck tour?

A. Our 1hour Aquaduck River Cruise and city tour is:
$45 Adult
$35 Child
$43 Senior
$149 Family (2ad & 2 ch).

Q. Where is the Aquaduck Sunshine Coast departure location?

A. Aquaduck departs from the carpark of the Wharf on Parkyn Parade. This is adjacent to SEA LIFE Sunshine Coast

Q. What time is check in?

A. Check-in time is 20 minutes prior to departure. Failure to check in on time may result in your tickets being forfeit.

Q. Do I need to pay in advance? Or can I pay on the day?

A. Paying in advance either over the phone or online will secure your seats for the tour. If you prefer not to pay in advance you can call us and we will book you on the next available tour.

Q. What is your cancellation policy?

A. We require 48 hours notice to cancel your booking and provide you with a refund. If you contact us inside 48hrs but outside 24 hours of your ride we can reschedule your tour for you for no charge. Within 24 hours, full charges apply and no refunds will be given. There are no refunds if you no-show or are late for your departure so please ensure you check-in with us at least 20minutes prior to your scheduled departure.

Q. I’m sick, can I reschedule?

A. Yes, you can call us 24hrs prior and we will reschedule your ride for you. We hope you feel better soon.

Q. Where is the closest and best value car parking?

A.The closest car parking is at Park & Go Mooloolaba on the Corner of Smith Street and First Avenue, Mooloolaba, Qld, 4557

Enter Via – Brisbane Rd (next to the Colombian Cafe) or Smith Street off the Muraban Street from Walan Street.

Open 24hrs 7 days a week

Q. How old do you have to be to go on the Aquaduck?

A. People of any age can ride the Aquaduck, even babies. Child rates are available for 2-16 years. 0-1 years are free on their parent’s lap. Free infants must be included in your booking as we have a capacity head count on board.

Q. How long does the tour go for?

A. Your Aquaduck tour lasts for 1 hour. Its start and end point is the same location at the Tourist Bus Stop in The Wharf Carpark, adjacent to SEA LIFE Sunshine Coast.

Q. Do you operate if it’s raining?

A. Yes we do. The vessel is fully covered and in wet conditions, we have clear pull-down sides to keep the water out.

Q. Do you provide a discount for Companion card holders?

A. Yes we do. For more details visit our carers and Companion cardholders page.

Q. Will you get wet on the tour?

A. No, you will not get wet on the Aquaduck ride.

Q. Do you have storage for luggage and strollers?

A. Please note there is no luggage/pram/stroller storage. You cannot take these items on the duck and there is no storage area to leave them behind whilst on tour. Please leave your prams in your car or accommodation. You are not permitted to leave unattended strollers on SEA LIFE premises.

 

Q. Do you offer hotel pick up?

A. No, we do not. Our collection point is in front of the SEA Life entrance.

Q. Can I take a baby onboard?

A. Yes you can. If your baby is 0-1 years they can ride for free on your lap. Just please let us know when you make your booking. Children 2-16years may purchase our child rate ticket.

Q. Is it safe? What if I can’t swim?

A. Yes, the Aquaduck is very safe. You don’t need to swim as we will be keeping you onboard the whole time. We also carry life-jackets onboard in case of emergency and our trained staff will assist in this situation.

Q. What language/s is your tour commentary in?

A. Aquaduck tours (GOLD COAST ONLY) all include a live commentary in English spoken by your tour guide. We also offer a complimentary audio guide (access via your wifi-enabled personal device) in 7 languages – Chinese, French, German, Italian, Japanese, Korean & Spanish. You will need to have your device charged and bring your headphones, or you can purchase headphones at reception for $4. Complimentary wifi access is provided on board to access the audio guide.

Q. Do you have foreign translators?

A. Please discuss your needs with our friendly reservations team. We also have our key safety information translated into Chinese (Simplified and Traditional) and Japanese languages. These are kept on-board please ask staff to assist.

Q. Does it cost extra for kids to drive the Duck?

A. No. It does not. Once we are on the water, the skipper will offer all children the opportunity to have a turn at driving the Duck if they wish. If they choose to do so, they will be presented with the Aquaduck Captains Certificate personalised with their name. This is free of charge and part of the Aquaduck experience.

Q. What payment types do you accept?

A. Aquaduck payment options – Visa, Mastercard, Cash, Paypal, Afterpay, Alipay, Wechat Pay and China Union Pay.

Q. Do you sell gift vouchers?

A. Aquaduck sells gift vouchers for all ticket types and merchandise. Gift Vouchers are valid for 3 years.

Q. Is it wheelchair accessible?

A. The Aquaduck vessels are not wheelchair accessible, unfortunately. There are 5 steps to climb into the Aquaduck. If you can do the stairs our team are happy to assist you into the duck. Further information is available on our access statement.

Q. Are service dogs allowed on board?

A. Service dogs are permitted on board. Further information is available on our accessibility statement.

Q. Can we eat or drink on the duck?

A. Water bottles are accepted onboard, however, no other food or other drinks.

Q. Where are the closest toilets?

A. The closest toilets are at The Wharf. 

Q. Is the Aquaduck ride a river cruise or a city tour?

A. lucky for you it’s both. As we are a bus and a boat you get two tours for the price of one. The Aquaduck tour spends approx 4omins on the water ad 20mins on the road. 

Q. Is the Aquaduck a bus or a boat?

A. It’s both. The Aquaduck is an amphibious vessel, More info.

Q. What if we are running late?

A.

Please ensure you arrive 20 minutes prior to departure and check.

The tour will depart on time. Failure to board will result in your ticket being forfeited. Abusive and aggressive behaviour will result in a 100% cancellation fee.

Q. Can I bring my baby on the Aquaduck? Do I have to pay for them?

A. Infants 0-1yrs are free (sitting on your knee) but must be included in your booking as we have a capacity head count on board. Child prices start from 2years.

Q. If I buy the morning tea combo how do I get my morning tea?

A. Morning Tea is at The Booking Box Cafe.
Please note that The Booking Box cafe closes at 3pm daily. If you are wanting to have morning tea on the same day as your Aquaduck ride we recommend booking your Aquaduck tour for 10am, 11:15am, 12:30pm.

The Booking Box is a Cafe at the Wharf Mooloolaba CLICK HERE FOR DIRECTIONS.

Q. Can kids take a tour without an adult?

A. Any person under the age of 16yrs must be accompanied by an adult 18+.