Aquaduck Safaris Gold Coast

 

Position Description – Gold Coast Deckhand, Tour Guide & sales staff

Reports to : Operations Manager

Summary of the Role:

Deckhand, Tour Guide & Sales Staff work in a number of areas within the business. This position is made up of 3 key roles; Deckhand/Tour Guide, Customer Service and Sales. The main aim of this role is to provide exceptional customer service ensuring our customers enjoy their experience and remain safe on board.

All staff are required to constantly look for ways to enhance the customer experience and improve the efficiency of the business.

Deckhand, Tour Guide & Sales Staff  Job Duties

  • You are responsible for the safety of all passengers whilst on board.
  • You must have read and understood the Tour Guide training manual.
  • Provide exceptional customer service and care for the comfort of passengers prior to boarding and on board.
  • Manage crowd control before and during tours including supervision of passenger boarding and seating.
  • Advertise and sell merchandise on tour and balancing paperwork.
  • Complete paperwork and record payments for merchandise.
  • Supervise children driving and receiving certificates.
  • Support the skipper where needed.
  • Provide an entertaining one hour land and water tour, consisting of commentary while conducting.
  • It’s essential that you know all aspects of the Safety Management System.
  • Complete monthly safety drills as per the Safety Management System.
  • Continually provide suggestions for new tour content to the Operations Manager.
  • Report any issues, complaints or maintenance issues to the Operations Manager.

 

 

General:

  • Respect and communicate effectively with fellow co-workers and guests.
  • Supports the Administrative Manager as required.
  • Any additional tasks required by the business.

Please contact Andy Cormack if you are interested in this role:

andy@toursgroup.com.au