Frequently asked questions

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Aquaduck FAQ’s

 

Q. Where is the departure location?
A. Our check-in and departure location is at Aquaduck HQ – 36 Cavill Avenue, Surfers Paradise 

Q. What time is check in?
A. Check-in time is 15 minutes prior to departure.

 Q. Do I need to pay in advance? Or can I pay on the day?

A. Paying in advance either over the phone or online will secure your seats for the tour. If you prefer not to pay in advance you can come to Aquaduck HQ on Cavill Avenue and we will book you on the next available tour. 

 Q. What is your cancellation policy?

A. We require 48 hours notice to cancel your booking and provide you with a refund. If you contact us inside 48hrs but outside 24 hours of your ride we can reschedule your tour for you for no charge. Within 24 hours, full charges apply and no refunds will be given. There are no refunds if you no-show or are late for your departure so please ensure you check-in with us at least 15minutes prior to your scheduled departure.

Q. I’m sick, can I reschedule?
A. Yes, you can call us 24hrs prior and we will reschedule your ride for you. We hope you feel better soon.

Q. Where is the closest and best value car parking?
A. We recommend you park at Bruce Bishop carpark which is just around the corner and is the cheapest. There is also parking available at Circle on Cavill.

Q. How old do you have to be to go on the Aquaduck?
A. People of any age can ride the Aquaduck, even babies. Child rates are available for 2-16 years. 0-1 years are free on their parent’s lap.

Q. How long does the tour go for?
A. Your Aquaduck tour lasts for 1 hour. Its start and end point is the same location at Aquaduck HQ, 36 Cavill Avenue, Surfers Paradise

Q. Do you operate if it’s raining?
A. Yes we do. The vehicle is fully covered and in wet conditions, we have clear pull-down sides to keep the water out.

Q. Do you have storage for luggage and strollers?
A. Strollers, luggage and wheelchairs can be stored at Aquaudck HQ for the duration of your tour.

Q. Do you offer hotel pick up?
A. No, we do not. We are located centrally in the heart of Surfers Paradise and only a short walk from the major hotels.

Q. What is the nearest G-Link tram station?
A. The nearest station is Cavill Avenue station, approximately 50metres from our office. G-Link Website

Q. Can I take a baby onboard?
A. Yes you can. If your baby is 0-1 years they can ride for free on your lap. Just please let us know when you make your booking. Children 2-16years may purchase our child rate ticket.

Q. Is it safe? What if I can’t swim?
A. Yes, the Aquaduck is very safe. You don’t need to swim as we will be keeping you onboard the whole time. We also carry life-jackets onboard in case of emergency and our trained staff will assist in this situation.

Q. Do you have foreign translators?
A. We have some Chinese speaking staff available for group bookings on request. Please discuss your needs with our friendly reservations team. We also have our key safety information translated into Chinese (Simplified and Traditional) and Japanese languages. These are kept on-board please ask staff to assist.

Q. Does it cost extra for kids to drive the Duck?
A. No. It does not. Once we are on the water, the skipper will offer all children the opportunity to have a turn at driving the Duck if they wish. If they choose to do so, they will be presented with the Aquaduck Captains Certificate personalised with their name. This is free of charge and part of the Aquaduck experience.

Q. What payment types do you accept?
A. Aquaduck payment options – Visa, Mastercard, Cas, Paypal, Alipay Wechat Pay and China Union Pay.

Q. Do you sell gift vouchers?
A. Aquaduck sells gift vouchers for all ticket types and merchandise. Gift Vouchers are valid for 6 months.

Q. Is it wheelchair accessible?
A. The Aquaduck vehicles are not wheelchair accessible, unfortunately. There are 5 steps to climb into the Aquaduck. If you can do the stairs our team are happy to assist you into the duck.   

Q. Are service dogs allowed on board?
A. Service dogs are permitted on board.

Q. Can we eat or drink on the duck?
A. Water bottles are accepted onboard, however, no other food or other drinks.

Q. Where are the closet toilets?
A. Public toilets are available in Circle on Cavill next to Woolworths and the Paradise Centre Shopping Centre. 

Tours Depart Daily

10am, 11.15am, 12.30pm, 1.45pm, 3pm, 4.15pm, 5.30pm*
* during summer months.
Check-in time is 15 minutes prior to departure

Adult
$40

Child
$30

(2yrs - 16yrs)

senior
$37

family
$132

(2Ad + 2Ch)

Where To Find Us

36 Cavill Ave,
Surfers Paradise
QLD, 4217

Call Us: +61 7 5539 0222
WhatsApp Us:+ 61 400 295 441
Email: [email protected]