Frequently asked questions
Q. How much is the Aquaduck tour?
A. Our 1hour Aquaduck River Cruise and city tour is $45 Adult, $35 Child, $43 Senior, $149 Family (2ad & 2 ch).
Q. How long does the tour go for?
A. Your Aquaduck tour lasts for 1 hour. Its start and end point is the same location at Aquaduck HQ, shop 34 Circle on Cavill, Cavill Avenue, Surfers Paradise
Q. Is the Aquaduck ride a river cruise or a city tour?
A. Lucky for you it’s both. As we are a bus and a boat you get two tours for the price of one. The Aquaduck tour spends approx 40mins on the water and 20mins on the road.
Q. Is the Aquaduck a bus or a boat?
A. It’s both. The Aquaduck is an amphibious vessel, More info.
Q. What time is check in?
A. Check-in time is 20 minutes prior to departure. Failure to check in on time may result in your tickets being forfeit.
Q. What if we are running late?
A. Please ensure you arrive 20 minutes prior to departure and check in at Aquaduck HQ – Shop 34 Circle On Cavill, Cavill Ave, Surfers Paradise QLD 4217
The tour will depart on time. Failure to board will result in your ticket being forfeited. Abusive and aggressive behaviour will result in a 100% cancellation fee.
Q. How old do you have to be to go on the Aquaduck?
A. People of any age can ride the Aquaduck, even babies. Child rates are available for 2-16 years. 0-1 years are free on their parent’s lap. Free infants must be included in your booking as we have a capacity head count on board.
Q. Does it cost extra for kids to drive the Duck?
A. No. It does not. Once we are on the water, the skipper will offer all children the opportunity to have a turn at driving the Duck if they wish. If they choose to do so, they will be presented with the Aquaduck Captains Certificate personalised with their name. This is free of charge and part of the Aquaduck experience.
Q. Can I bring my baby on the Aquaduck? Do I have to pay for them?
A. Yes you can. If your baby is 0-1 years they can ride for free on your lap. Just please let us know when you make your booking. Children 2-16years may purchase our child rate ticket.
Q. Do you operate if it’s raining?
A. Yes we do. The vessel is fully covered and in wet conditions, we have clear pull-down sides to keep the water out.
Q. Will you get wet on the tour?
A. No, you will not get wet on the Aquaduck ride.
Q. Is it safe? What if I can’t swim?
A. Yes, the Aquaduck is very safe. You don’t need to swim as we will be keeping you onboard the whole time. We also carry life-jackets onboard in case of emergency and our trained staff will assist in this situation.
Q. Can we eat or drink on the duck?
A. Water bottles are accepted onboard, however, no other food or other drinks.
LOCATION, AMENITIES, PARKING
Q. Where is the Aquaduck Gold Coast departure location?
A. Our check-in and departure location is at Aquaduck HQ – Shop 34 Circle On Cavill, Cavill Ave, Surfers Paradise QLD 4217
Q. Do you offer hotel pick up?
A. No, we do not. We are located centrally in the heart of Surfers Paradise and only a short walk from the major hotels.
Q. Where is the closest and best value car parking?
There is parking available at Circle on Cavill. If you park in Circle on Cavill carpark ask our staff for a parking validation ticket at check-in for your Aquaduck tour.
Scan the ticket when you pay your parking at the pay machine and 2hrs will be deducted. Park for 2hrs or less and parking is free.
For more info on the Circle on Cavill parking CLICK HERE.
Q. What is the nearest G-Link tram station?
A. The nearest station is Cavill Avenue station, approximately 50metres from our office. G-Link Website
Q. Where are the closest toilets?
A. Public toilets are available in Circle on Cavill next to Woolworths and the Paradise Centre Shopping Centre.
PAYMENT, RESCHEDULES & CANCELLATION POLICY
Q. Do I need to pay in advance? Or can I pay on the day?
A. Paying in advance either over the phone or online will secure your seats for the tour. If you prefer not to pay in advance you can come to Aquaduck HQ on Cavill Avenue and we will book you on the next available tour.
Q. What is your cancellation policy?
A. We require 48 hours notice to cancel your booking and provide you with a refund. If you contact us inside 48hrs but outside 24 hours of your ride we can reschedule your tour for you for no charge. Within 24 hours, full charges apply and no refunds will be given. There are no refunds if you no-show or are late for your departure so please ensure you check-in with us at least 20minutes prior to your scheduled departure.
Q. I’m sick, can I reschedule?
A. Yes, you can call us 24hrs prior and we will reschedule your ride for you. We hope you feel better soon.
Q. What payment types do you accept?
A. Aquaduck payment options – Visa, Mastercard, Cash, Paypal, Afterpay, Alipay, Wechat Pay and China Union Pay.
ACCESSIBILITY & SPECIAL NEEDS
Q. Can I go on the Aquaduck if i am pregnant?
A. This is completely up to you. The ride is bumpy and maybe uncomfortable from time to time. Many of our tour guides have been pregnant working on the duck up until 9 months but it’s up to you.
Q. Do you have storage for luggage and strollers?
A. Please note there is no luggage/pram/stroller storage on the bus.
Strollers, luggage and wheelchairs can be stored at Aquaduck HQ for the duration of your tour.
Q. What language/s is your tour commentary in?
A. Aquaduck tours (GOLD COAST ONLY) all include a live commentary in English spoken by your tour guide. We also offer a complimentary audio guide (access via your wifi-enabled personal device) in 7 languages – Chinese, French, German, Italian, Japanese, Korean & Spanish. You will need to have your device charged and bring your headphones, or you can purchase headphones at reception for $4. Complimentary wifi access is provided on board to access the audio guide.
Q. Do you have foreign translators?
A. Please discuss your needs with our friendly reservations team. We also have our key safety information translated into Chinese (Simplified and Traditional) and Japanese languages. These are kept on-board please ask staff to assist.
Q. Is it wheelchair accessible?
A. The Aquaduck vessels are not wheelchair accessible, unfortunately. There are 5 steps to climb into the Aquaduck. If you can do the stairs our team are happy to assist you into the duck. Further information is available on our accessibility statement.
Q. Are service dogs allowed on board?
A. Service dogs are permitted on board. Further information is available on our accessibility statement.
GIFT VOUCHERS, PROMO CODES & SPECIAL RATES
Q. Do you sell gift vouchers?
A. Aquaduck sells gift vouchers for all ticket types and merchandise. Gift Vouchers are valid for 3 years.
Q. Do you provide a discount for Companion card holders?
Q. Do you offer discounts for auto-club members?
A. Yes we do. Please visit our Gold Coast Discounts Page for a full list of discount programs we partner with.
Q. How do I use my gift voucher?
A. If you have received an Aquaduck gift voucher please book your tour online for your preferred date and time and enter your voucher number in the ‘add promo code/voucher’ section. The value of your voucher will be deducted from your booking.
Q. I have a promo code, how do I use it?
A. Please book your tour online for your preferred date and time and enter your promo code in the ‘add promo code/voucher’ section. The value of your promo code will be deducted from your booking. Please ensure you are booking within the validity period of the promo code.
(2yrs - 16yrs)
(2Ad + 2Ch)
Do you have any questions?
If you have any questions maybe we already have the answer for you. Have a read of our frequently asked questions page.