COVID SAFE PLAN
Aquaduck Gold Coast is now operational.
Our office will now be open from 9am – 5pm daily.
Aquaduck will operate a limited number of tours everyday. You can check our availability online by visiting our tours page.
All passengers will be allocated seats at the time of boarding.
Vehicles and facilities are regularly sanitised in accordance with our covid safe plan.
Aquaduck has been certified as COVID Safe Compliant by the QLD Government
If you have any symptoms including Fever, Coughing, Sore throat, Fatigue or Shortness of breath please advise our staff so we can reschedule your tour.
Aquaduck has a detailed COVID-19 Safe Plan in place to ensure the protection of our customers and staff.
In accordance with our covid safe plan, children are still permitted to steer the duck whilst we are on the water.
All Aquaduck staff have completed the Australian Government COVID-19 Infection Control training.
Covid Cancellation Policy
ACCC guidelines state that booking terms and conditions at the time of booking apply even if you need to cancel as a result of a government restriction.
Our terms and conditions require at least 48 hours notice of cancellation for you to receive a refund. We are happy to reschedule your tour to a future date as long as you provide 12hrs notice.
However, we understand sometimes a lockdown might be called within this period and in these cases we are happy to work with you to reschedule your tour for another time in the next 12 months or refund your tour.
If your travel plans are changed please contact us to work out a suitable solution.
In the event of a Gold Coast lockdown preventing your tour from operating, our staff will be in contact to discuss alternative arrangements.
To view or download Aquaduck’s COVID safe plan please click here